Friday, February 15, 2013

Undercover at the Shelter inTallahassee

I work with the homeless every day at City Walk (and I mean Every Day, on Sundays when we are closed, my husband and I take a group of them to church.) One of my biggest goals is to show them God's love for them, that there is hope and they can overcome this trial in their life and get back on their feet.

We have a group of guys that stay at The Shelter that come every day to escape the drama of that area of town. They love to come help and pass the time blessing other people. We help them apply for jobs online or in person, counsel them and figure out where they need to be (sometimes this involves letting them work off a bus ticket back to family.)

Whenever I first heard complaints about The Shelter, I shrugged it off. I figured of course they are going to complain about it. It is not supposed to be Club Med, but a place to sleep outside of the elements. If it was too comfortable, people would not be motivated enough to leave.

But as time went on, the complaints started coming from different sources about the same things. We give out backpacks, clothes and blankets at City Walk. I kept seeing the same faces come back for blankets or backpacks. When I ask them what happened to their other blanket or backpack, they tell me that staff at The Shelter threw them away.

After getting this "excuse" 10 times a week for several weeks, I decided to inquire with my daily volunteers. They told me that they won't let you bring your own blanket. I figured it must be so people can't sneak in any drugs, alcohol or weapons.

Many of the guys sleep outside under the polebarn, which is fenced in on Shelter property. They told me that they are not allowed to bring their backpacks inside when they go eat. When they come back out to the polebarn their backpacks were collected by staff and thrown in the dumpster.

Many of these backpacks contained all the men had to their name, including important documents like their Birth Certificate, and photos and letters from loved ones.

The last straw was Sunday morning when we picked up 4 of the guys for church. I asked them how they slept and they all said lousy. Their blankets were taken away and staff would not issue any of the 42 men that slept outside a blanket at check-in.

When one of the men went back up to tell staff that they all needed blankets, the staff member yelled at all the guys, "You are not getting blankets tonight and I don't care if you all freeze to death!"

This irritated me, but I know there are two sides to every story. As I inquired with others, the stories matched up too well. I also know that many good citizens of Tallahassee go out of their way to donate blankets to City Walk or directly to The Shelter, so to deny the men a blanket is spiteful to the rest of us who donate.

So I decide to go undercover and see for myself what was it like for a women to check herself into the Tallahassee Shelter.

Since many of the staff has seen me around there giving out blankets and Bibles, I knew I had to disguise myself. I put on an auburn wig that made my hair shorter and a baseball cap.

Sunday night, as I entered the area to check-in, an older black woman entered right behind me. The male staff member behind the counter yelled at the woman, "You're late for check-in, you have to sleep outside tonight!" The woman walked out. I wondered why he let me in as she walked in right behind me.

He asked me if I had been there before. I told him no. He asked for my name. I made one up. He asked me for my phone number. I thought that was odd so I made one up. He told me to wait outside.

I went out with the other ladies and children and a few minutes later he came out. He told me that the phone number I gave him did not work.

I told him it was dead and I needed to charge it.

He said, "Okay, well here is my number. Call me and we can hook up later tonight."

I was infuriated but did not want to break my cover.

I answered, "Nah, man, I just need some food and some sleep."

"You don't want to sleep in there. It's dangerous. You can come sleep at my place. We can stop at McDonald's."

Seriously, a staff member - a person with some authority - was propositioning me - no, better yet, PREYING on a woman he KNOWS is in a vulnerable situation. A woman comes to The Shelter to escape the insecurity of the streets, not to be thrown to the wolves. Now I know why he let me stay and kicked the older woman out.

I  wanted to stall him so I asked for a drink of water. He came back with his own half-drank bottled water for me.

He propositioned me again. He said, "It's not safe in there for women. You are better off coming home with me. I get off at 11:45. Just meet me in that parking lot over there."

I wanted him to leave me alone so I told him I would go with him later.

He asked me to be discreet and don't tell anyone I was going.

Inside, as I was waiting for a bed number a different staff member needed to get to the dryer. As he passed me, he shoved me out of the way and I fell to the floor.

The man came back to remind me I was leaving with him at 11:45 and to be discreet.

I noticed a woman playing solitaire on her bed. I asked if she wanted to play a card game. She told me that they would get kicked out if they were caught playing cards with others.

The looks on the faces of the women were despondent. I felt depressed and I knew I could leave at any time and go home. These women and children had no where else to go.

Dinner was half an hour late as we got herded outside like cattle into what I call "The Cage." The Cage is a chainlink fenced-in area adjacent to the building. There is only one way in or out, and that door could only be opened from the inside of the building.

As the women were told to come back in, the staff member that kept asking me for sex told me to "Wait here." In. The. Cage...Alone.

My mind was racing. I’m never scared in Frenchtown. I’m around prostitutes, addicts, dealers, and mentally ill people all the time and NEVER scared. I never think twice. I’m usually armed with a Bible and known for preaching but tonight I’m just a homeless person. How could I explain to my husband that I was raped tonight at The Shelter. I immediately put my foot in the door just before he shut it.

"You're still leaving with me, right?"

I nodded.

"You didn't tell anyone, right?"

I said no.

I decided I the stories I had been hearing are true. I experienced the abuse first hand. I had two babies and a husband at home and it was late and I better get going.

But to sign out, I had to get past the solicitor. I got scared.

I went into the bathroom and called the police. I told them what I was doing and to ask for my fake name and have me come outside.

They arrived and the guy wanted to come with me to talk to the police. I told the police I wanted to talk to them alone.

We went outside and I told them the story. They informed me there was no crime. A staff member can solicit a guest for sex if they want to. They agreed it was unethical, inappropriate and just plain wrong, but there was nothing they could do. So they gave me a ride back to my car.

As I was inside, I was able to talk to many of the women that stayed there, some with children.

I found out some pretty disheartening stories. I found out that in order to get your laundry done, you had to perform sexual favors to the staff or you would get put at the end of the list.

I found out that "the rules" depended on who was working at that time and it is common to be yelled at and berated right in front of your own children. Nicknames given to guest by staff are things like "Fat Ass" and "Heifer."

If a woman decides to stick up for herself she is threatened with a call to DCF to have her children taken away. If she further complains, she is threatened with being banned from The Shelter, then a call to DCF because she has her children sleeping in the street. She just has to sit there and take the insults and cursewords as they are spewed out at her.

One women told me, "“He knows we’re powerless here and he can treat us however he wants. I can’t go to anyone because I don’t want to risk having nowhere to go and losing my kids.”

A lot of the guys told me they choose to sleep outside because there is a Bed Bug infestation in The Shelter. At first I did not truly believe it, but everyday, our volunteers and their kids show up with bites all over them.

One told me, "We just learn to live with it. It's better than having your kids sleep outside."

With some effort, I am sure this could be taken care of by our community.

That night, word got around at The Shelter about what I did. Monday morning, as we were opening City Walk, George (a homeless volunteer that stays at The Shelter) excitedly came to get me.

"Renee, come outside, hurry."

I go out front and look up at 7th Avenue - a large group of women, men and kids were walking towards City Walk - some with no shoes, some pushing baby strollers, some I had never seen before.

George said, "They know what you did last night and are here to see you."

I was already bawling my eyes out when they finally crossed Thomasville Road.

One of the women hugged me so long I thought she was not going to let go. She said, "We know what you did for us last night and that you really truly care about what happens to us. We want to volunteer here today."

Photo of woman from shelter with bug bites all over her body.


  1. This is such a terrible story. Thank you for all that you do. We need to take this further because the Shelter is something that MANY people in Tallahassee support and this is simply unacceptable.

  2. You are a rare person who really lives their walk. You are an incredible and loving person. Our community will continue to be better because of you. Thank you and GOD BLESS YOU!

  3. I sent an e-mail to DCF and also to Governor Scott but I have only received this e-mail in return. I will keep you informed if I receive anything else. Please keep me informed of any progress or if there is anything else I can do.

    Dear Ms. Kohlhof:

    Thank you for your email to the Department of Children and Families. Your email was forwarded to the Office on Homelessness, a program of the DCF, for a reply.

    I want to assure you that the recent incident at The Shelter is being fully investigated by the City of Tallahassee and by The Shelter executive director and their board of directors. The shelter staff member who was accused has been placed on leave without pay until the matter is investigated and settled.

    Thank you again for your concern. Please let me know if you need additional information or if you have further comments.


    Mary Anne Hoffman
    Office on Homelessness &
    Emergency Financial Assistance for Housing
    1317 Winewood Blvd., Bldg. 3, Room 201-E
    Tallahassee, FL 32399-0700
    Phone: (850) 717-4062; Fax: (850) 487-1361

  4. Renee,
    Thank you for bringing attention to this matter and uncovering the truth about the Shelter in Tallahassee. You are a courageous soul. So many are without a voice because of their current living situation and social status. The homeless have a right to dignity and fair treatment. Until recently my brother was a guest at this very shelter for a few months. Some of the uncovered information posted in your article about the conditions and treatment toward guests came from his mouth as I saw him last over the Christmas holiday. He refused to sleep inside and instead chose a picnic table and sleeping bag outside the building as his bed because he was worried about the infestation. He slept like this many nights during very cold temperatures. The drug and alcohol abuse that situates inside and outside the facility are also concerning. I am familiar with shelter policy locally in my city (a few hours from Tallahassee) and these items are prohibited. If a person is caught using or under the influence they are simply banned from the shelter for a period of time. Over here there is also a no loitering policy during working hours, which does't seem to be the case with the Shelter. Why aren't these simple rules enforced in our Capital City? Once again, many thanks and gratitude on behalf of those that cannot say it themselves!

  5. Renee,
    I also thank you for bring attention to the situation there. In 2007 or 2008, I volunteered there a few times due to parole issues and 'yes' I experienced harassment from both a staffer and Mel Eby himself. Because I have family to turn to, I explained the situation to my parole officer and never returned there again. Conditions were horrible, patrons were talked to and treaded even worse. When I made my concerns to Mel Eby, I then talked to horribly. I recall the last night I was there with a pregnant volunteer. Mel Eby, himself had a 'visitor' whom had a young daughter, I'm guessing the age of 5 or 6 with her. I remember the pregnant volunteer stating the little girl's skirt was too high to wear around that facility due to the character of men that passed through there. After serving the meals, the patrons came by the desk to pick up showering items. The visitor and her daughter didn't seem as if they were volunteers, but it was made clear Mel Eby was taking them home after everyone turned in. The expressions in the comments from the pregnant volunteer made me aware that these people were being mistreated due to their situation and circumstances. And it was a 'hush, hush' attitude about it. When I was approached by one of the staff members, again, because my circumstance was not as dire as the patrons, I addressed him head on and let him know I was not there to doing anything but get hours for my community service. From that point on, he didn't take a liking to me and things came to a boil when I made a comment in front of him how the patrons were being treated. The next day, he had reported this to Mel Eby, and at the end of my shift that evening, Mel Eby addressed me in a harsh way in front of this staff member, the cook, and another staff personnel. Mel Eby continued to state that if I didn't like the way things were ran, I could volunteer somewhere else. My response was that I will let my PO know I will not be returning. He then stated, he too will let her know. The mistreatment of patrons have been going on for a longtime. And because I actually worked in the facility, it is my belief, Mel Eby enforces these conditions at The Shelter because it puts him and some staff members in a position to engage in 'unethical' behavior without being reported. It is also my belief, it Mel Eby is replaced, The Shelter will provide a better atmosphere for the safety of women and children. As long as he has any involvement with vulnerable women, he will continue to allow these conditions to exist due to the gained benefits of the patrons circumstances.

    1. Wow. Thank you for sharing this. Eby accused me of a "smear campaign" against him - although he is not mentioned in the blog or any of my comments to the media. But hopefully the truth will come to light and there will be major changes at this and other shelters across the nation.